Policies

I create fully handmade sterling silver and gold (and occasionally other metals) jewelry, featuring natural gemstones, in my tiny studio in Cluj, Romania. As my business is a one woman show, I have written these policies to make sure everything runs smoothly, and that you know what to expect when ordering from me. Please read these before making an order, so as to make an informed decision when buying, and to make sure all parties are satisfied. If have any further questions, do not hesitate to email me, or DM me on IG or FB, even TikTok.

Payment can be done via Paypal, direct checkout,  Revolut or, for Romanians, in person in Cluj or at delivery.

My pieces are handmade, and this means I do not have a constant stock, the same pieces at all times, and most pieces will certainly not be remade, or if they are they will not look the same.

I make updates from time to time, and I take a limited number of custom orders. I also sometimes sell at local fairs.

I do not allow reservations on pieces, so as to give everyone an equal chance of buying the piece they like.

I do not currently do wholesale, and my work isn't present in any brick and mortar shop.

I take a limited quantity of custom work, as I want to keep on creating original new pieces for sale too, and my time does not allow for an unlimited amount of work.

I do not make replicas of other designers' work, the most I can do is take inspiration from them, but the final product will be a creation of mine, in my style and according to my concepts.

I will also decline any custom work which requires skills I do not possess, or which I do not find interesting or challenging in any way. Keep in mind I am also an artist, and creativity is very important to me.

Custom work can be made in your size.

Most of the pieces I make for updates, though, are not resizable unless stated otherwise.

Please know your size (I work with circumference length), or get it measured by a jeweler, as at-home measurements might not be properly made. Custom jewelry will not be resized if you give me the wrong size.

Thicker ring bands are more snug on the finger, thus I recommend sizing up one size or two when ordering these.

I ship worldwide, but there might be exceptions at times . Please keep these in mind, and if you are unsure, ask me.

I typically ship within 3-5 business days, and every order is tracked, and the numbers will be provided. I ship through the National Post, which means your postal service will handle it once it reaches your country. I also offer shipping through other carriers, but I require a message and payment of the difference in cost in order to do so.

You will be notified of any delay in shipping.

Most of the time, orders reach European countries within 1-2 weeks, and to USA and Canada it takes 2-3 weeks, but be mindful that any kind of delay is out of my control.

I am not liable for items lost in the mail, or stolen, but I will do anything in my power to help you track them down. If you wish to have them insured, please message me and I will send you an invoice with the extra cost.

Please know your country's policies and taxes when ordering, as I have no control over duties or import fees.

I make each piece with utmost care, and put a strong emphasis on sturdiness when constructing everything, but please care for your jewelry as you would for any precious object. Avoid strenuous activity when wearing them, keep them out of humid environments, and keep in mind that some perfumes, sprays, lotions, etc. might contain chemicals that could damage metals/stones.

Sterling silver tarnishes in time, especially in humid environments or when not worn. A gentle rub with jeweler's cloth should be enough to bring back their shine, but avoid areas where there was any kind of patina added, as it could be removed too.

Please store your jewelry in the shade, as direct sunlight can damage certain gemstones, or discolour them.

All sales are final, so please keep your budget and ring/necklace size in mind when purchasing. Please do not guess on your size if you do not know it, there will be no returns due to remorse or mistaken sizes.

This being said, if you believe there was a mistake on my part, please message or email me immediately so we can discuss a solution.

I do not do repairs on any other jewelry than the pieces made by me. This is because I do not want to take responsibility for the work of others, and take a repair on a piece I know nothing about.

I construct my work to last you a lifetime, but sometimes jewelry might need maintenance, or even repairs. Should that need arise, please message or email me, with photos and an explanation. The cost and timeline might be different for each case, so they will be discussed for every particular piece.

I am not currently doing collaborations of any kind.